Whatever might be a company’s mission and vision statement, everything that it does (generally speaking) is ultimately to generate sales and revenue. That explains why it’s important for organizations to empower their sales team with the right tools and actionable insights, especially as the new generation of buyers opt to spend less time with sales representatives and more time on the internet. As a leading ERP platform, Microsoft Dynamics 365 for Sales has infused AI at its core, thereby helping sales professionals to deeply know customer preferences and close more deals, quickly. Here’s how Dynamics 365 Sales is revolutionizing the sales process.
360-Degree Customer View
Through the customer data platform (CDP), D365 collates customer data including demographic data, transaction history and behavioural actions to create a complete picture of the customer. This 360-degree view enables the sales team to offer personalized customer experiences.
Sales Conversation Intelligence
Conversation intelligence uses past conversational data from Dynamics 365 Sales and offers insights to sales managers or supervisors to intelligently manage the sales team and proactively coach sellers. It offers the critical tools they need to track sales performance in calls with leads and customers.
Sales Accelerator
Sales Accelerator is an intelligent sales tool that allows you to track deals through different stages of the sales process and offers actionable insights on the steps that needs to be taken to qualify and close a deal quickly. It allows you to engage with your customers by using multiple channels and helps you to shorten sales cycles.
Predictive Lead and Opportunity Scoring
Using a machine learning scoring model, predictive scoring likelihood of a lead transitioning into an opportunity or an opportunity into an order. It highlights areas of focus from top to bottom of the funnel and enables you to forecast and focus on those leads that are most likely to be won.
Have you reconfigured your sales process to the new digital-first customer journey? At Isys Solutions, we help organizations and sales teams of all sizes and shapes achieve sales productivity and excellence through Dynamics 365 Sales. Get in touch with us to know more about D365 deployment, customization, and support services.
